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Terms and Conditions for Online Shopping

Payment Method

We accept the following payment methods:

  • PayPal
  • Online payment by credit card, we accept Visa, Master and American Express

Online payment service is provided by PayPal. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using Extended Validation Certificates (EV) SSL transaction encryption.

 

Local Delivery

Delivery charge for each Potti is HK$60. Please contact our sales hotline 3709 7913 for special cases, i.e. remote area like island area, delivery after office hours, etc.

Product(s) will be shipped out within 1-2 days after order is placed and payment are received.

 

Refund/Replacement of Damaged Goods

  • Customer is advised to examine the goods immediately upon delivery for any damages or deficiencies. We have the right to reject any complaints after the delivery day.
  • Please do not accept the delivery if there is an issue and contact our Customer Service Department via hotline immediately.
  • Cancellation/Refund is not accepted after delivery.

 

Liability for Loss, Damage or Delay

In respect of missing, damaged and/or delayed deliveries, enquiries shall only be accepted within 1 month from which the package was shipped.

 

Force Majeure

 

If the performance by our company of its obligations is prevented by reason of "force majeure" which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Our Company, Our Company shall be excused from such performance to the extent of such prevention, and Our Company shall have no liability whatsoever towards the Customer.

 

General

The submission of your order means that you understand and have accepted our Online Shopping Policies.

We reserve the right to amend and revise our sales prices, delivery charges and online shopping policies from time to time without prior notice.

Your transactions with the SuperFarm website (shop.potti.hk) are governed and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).

You agree to submit any disputes from these transactions to the exclusive jurisdiction of the courts of Hong Kong.

SuperFarm reserves the right to make final decisions in case of any disputes.

 

For enquiry, please contact us at enquiry@superfarmhk.com